RETURN & EXCHANGE POLICY

We stand behind the quality of our garments. Please read carefully before requesting a return.

TIME FRAME

• Contact us within 14 days of delivery

• Items must be postmarked within 30 days of delivery

• Returns requested after 30 days will not be accepted

WHAT CAN BE RETURNED

We accept returns or exchanges only if:

• The item arrived damaged

• You received the wrong item

• You received the wrong color

• We approve the return in writing in advance

• The package includes a Return Authorization (RA) number

• The item is sent back in brand new, unworn condition

WHAT CANNOT BE RETURNED

We do not accept returns for:

• Custom or personalized orders

• Intimate items (for hygiene reasons)

• Sale or discounted items

• Worn, washed, altered, or damaged garments

• Items with deodorant, makeup, perfume, smoke, pet hair, stains, or odors

Any item returned in unacceptable condition will be shipped back to you at your expense.

CONDITION REQUIREMENTS (STRICTLY ENFORCED)

Returned items must be:

• Unworn

• Unwashed

• In original condition

• Free of marks, smells, stains, stretching, or alterations

• With original tags attached (if applicable)

All returns are inspected thoroughly. We document condition upon receipt.

STORE CREDIT POLICY

If all return requirements are met, we issue Store Credit.

Store credit:

• Does not expire

• Can be used anytime online

• Is our standard return solution

As a small independent brand, store credit allows us to continue producing small-batch garments in Los Angeles.

SIZE EXCHANGES

Ordered the wrong size?

We’re happy to exchange for a different size if:

• The item is in brand new condition

• You contact us within 14 days

• The item is returned within 30 days

Customer is responsible for return shipping.

REFUNDS (LIMITED CASES)

Refunds are only issued for:

• Verified production defects

• Shipping damage

• Incorrect item sent

If approved:

• Refund is issued to the original payment method

• Processing times depend on your bank or credit card provider

We reserve the right to deny refunds that do not meet policy guidelines.

RESTOCKING FEE

Returns received after 30 days (if approved at our discretion) are subject to a 15% restocking fee.

SHIPPING RESPONSIBILITY

• Customers are responsible for return shipping costs

• Shipping fees are non-refundable

• If a refund is approved, original shipping is not refunded

For items over $75, we strongly recommend:

• Using trackable shipping

• Purchasing insurance

We are not responsible for returns lost in transit.

GIFTS

If the item was marked as a gift and shipped directly to you:

• You will receive store credit once the return is approved

If not marked as a gift:

• Refund will be issued to the original purchaser

IMPORTANT

Unauthorized returns will not be processed.

Returns without prior approval and RA number may be refused.

RETURN ADDRESS

Sugarpuss Clothing
731 Callita St
Arcadia, CA 91801
Email: jen@sugarpussclothing.com