Shipping & Policies

Shipping Costs
Shipping costs will vary based on weight and shipping destination. All shipping costs are calculated during the checkout process.  For questions or estimates on international orders, email us: info@sugarpussclothing.com

Shipping Process 
Orders are fulfilled Monday - Friday. Orders typically ship within 1-3 Business days. If, in any case, the processing time will be longer, we will contact you via email and let you know. Please be sure to check your spam folder! ​​

Tracking
You will receive an email with tracking information once the package has been fulfilled. Once shipped, please allow at least 48 hours for tracking information to be updated.

Taxes 
Orders shipped outside California are not subject to sales tax. Orders shipped within the state of California will be charged a sales tax of 7.25%.

International Customs Fees
Certain countries charge customs fee depending on the worth of the goods in the package. Please note that we do not cover the customs fee. If you refuse to pay customs, we can only issue a refund for your order once USPS has returned the package back to us. Sometimes it takes 1-2 months to retrieve the package back from USPS. 


Missing Packages 
For international shipments, contact your local post office first and ask if they are holding the package for you due to customs.​ Otherwise, contact info@sugarpussclothing.com as soon as possible with your order number. Please note that we are not responsible for stolen packages once they have been delivered to the address that has been provided to us.

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